Bookings:

• All bookings can be made online, here you can browse all up to date availability, prices and service duration BOOK HERE

Location:

• Address: TOVÉ & co Makeup Studio | 448 Enogger road, Alderely

• Parking: Behind Ray White, driveway is next to SHELL. Street parking is available nearby. Please be mindful of local parking regulations.

Contact Information:

• Phone: 0434 536 872

• Email: claireandreamu@gmail.com

Arrival Time:

• Clients are required to arrive at the studio 10 minutes before their scheduled booking to ensure the appointment starts on time.

• Failure to arrive on time may result in a cancellation if the client is more than 15 minutes late.

Late Arrival and Cancellations:

• If you are late or need to cancel, please use one of the following methods:

  • Follow the steps in your confirmation email to cancel or manage your booking.

  • Search for ‘Fresha’ or ‘Claire Andrea’ to manage your booking.

  • Call directly on 0434 536 872.

• We do not accept cancellations via text message, Instagram, or other informal means.

Hair Preparation Guidelines:

• Down Style:

  • For a sleek shine, clients are encouraged to straighten their hair before their booking.

  • Please arrive with your hair down or in a ponytail. Avoid messy buns on the day of your appointment.

  • Hair must be completely dry upon arrival.

  • If you have permanent hair extensions, please inform your artist prior to your booking.

  • For additional volume or length, we recommend clip-in extensions over permanent ones for the best results.

• Straightened Style:

  • For a sleek/soft finish, clients should wash their hair either the night before or on the day of the appointment, depending on personal preference.

  • Hair must be dry when you arrive.

• Upstyle:

  • Please arrive with freshly washed, dry hair.

  • Ensure that you have selected the appropriate hair length at the time of booking to allow for proper time allocation.

  • Thick/long hair requires additional time, and failure to account for this may affect subsequent appointments. An adjustment fee of $10 per 10 minutes will be applied to any selected hairstyle for thick/long hair.

Payment and Cancellation Policy:

• Payment Terms:

  • Full upfront payment is required for all bookings

  • Late cancellations under 7 days notice will be charged 100% of the service fee.

Communication:

• Please note that text messages and Instagram direct messages are not recognized as official forms of communication.

• Non-urgent inquiries are welcome via these methods, but for any urgent matters or cancellations, please follow the formal channels mentioned above.